SHIPPING POLICY

At MilkyCream, we are committed to shipping your orders quickly and efficiently.

Below you will find all the information regarding the processing and delivery of your order.

Order Processing

All orders are processed within 48 business hours of payment confirmation. Weekends and public holidays are not included in this timeframe.

Delivery Times

Delivery times depend on your geographic location and the carrier. On average, it takes between 7 and 10 business days for you to receive your package after shipment.

HIGH-TRAFFIC PERIODS
During high-traffic periods (sales, holidays, promotions), carriers handle a large volume of packages, which may result in slightly longer delivery times of 2 to 5 additional business days. These delays are beyond our control.

You will receive two important emails:

  • An order confirmation immediately after your purchase
  • A shipping confirmation once your package has been handed over to the carrier

Shipping Costs

GOOD NEWS! Shipping is free. For all your orders, with no minimum purchase.

Tracking Your Order

You can track the progress of your delivery in real-time via the "Track My Order" tab on our website. Simply enter your order number and email address to access the tracking information.

Defective or Damaged Items

Please inspect your order immediately upon receipt and contact us right away with photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delays and Liability

MilkyCream makes every effort to ensure prompt delivery of your orders. However, we cannot be held responsible for delays caused by:

  • Carrier delays
  • Strikes or social movements
  • Exceptional circumstances (customs checks, adverse weather conditions, etc.)

Undelivered Orders

If your package is marked as "delivered" by the carrier, it is considered received. If you have not received it despite this status, please contact our customer service within 14 days of the estimated delivery date.

IMPORTANT: After this 14-day period, we can no longer guarantee a refund or re-shipment of your order.

Our team will do everything necessary to locate your package and find a suitable solution (carrier investigation, re-shipment, or refund depending on the situation).

Delivery-Related Returns

INCOMPLETE OR INCORRECT ADDRESS: If an incomplete or incorrect address was provided during the order, please inform our customer service within 2 hours of your order.

  • If the package has not yet been shipped: We will modify the delivery address without additional cost.
  • If the package has already been shipped: Unfortunately, we cannot modify the address. If the package is returned to us by the carrier, we will arrange a re-shipment. In this case, the re-shipment costs will be borne by the buyer.

IMPORTANT: Carefully check your delivery address when placing your order. In case of an error, please contact us immediately within 2 hours to avoid any inconvenience and additional costs.

Need Help?

Our customer service is at your disposal for any questions regarding the delivery of your order.

Contact us: contact@milkycream.com

We commit to responding to you as quickly as possible (within 24-48 business hours).